(BTW, I’m not sharing this story to brag or anything, I just think it’s really cool and I’m quite pleased about it.)
A few days ago I was somewhere online, can’t remember where, and had someone tell me he couldn’t figure out why I would bother or even care how much the stuff cost, because that’s not my problem. Which, whatever. I love the idea that I’m not supposed to care how much stuff I’m selling costs. Oh, really? Okay! How about if I raise the price of everything to $100? Hey, if they want it, they’ll pay it, right? Sigh.
Anyway. yesterday I got a Facebook message from a reader who’d had a slight problem with her order. She sent me the order number and asked if I had any suggestions or could do anything about it.
I forwarded the message to Matthew. Remember, Matthew is my personal representative at Southern Promo. And that’s another reason I went with them.
Not too long after that, I got another message from the reader. Before she sent me the message she’d given Southern Promo a call, since you can do that. She’d left a message, thinking no one would get back to her.
Guess what? The OWNER of the company called her back, and took care of her issue.
Would that happen at Zazzle?
Like I said, my point isn’t to brag about look how cool I am or anything or pull some kind of stereotypical overbearing mother act (“Look how much I suffer and sacrifice for you!”). It’s to let you guys know that Southern Promo really offers great service, and they really believe my readers are as important as I do.
So if you’ve maybe been on the fence about ordering…that’s something to think about.
Also, the Market has a Facebook page now, that you can “Like” if you want to. I’m not sure what “liking” actually does, but it would still be cool if you would and I would appreciate it and all that stuff. (You can also “Like” the items in the store.)
Tomorrow I’m heading downtown for Karen Marie Moning’s FEVERCON, and I’m really looking forward to it. Karen and her readers have all been amazingly good to me and really enthusiastic about the Downside books, so it’ll be great to meet them in person and hang out a bit. So if you’re going, make sure you say hello! I’ll be at the ball tomorrow night (though not in costume) and at the breakfast and signing Sunday morning. I hope I see some of you there!