What Stace had to say on Friday, October 1st, 2010
A quick little story about the Downside Market

(BTW, I’m not sharing this story to brag or anything, I just think it’s really cool and I’m quite pleased about it.)

A few days ago I was somewhere online, can’t remember where, and had someone tell me he couldn’t figure out why I would bother or even care how much the stuff cost, because that’s not my problem. Which, whatever. I love the idea that I’m not supposed to care how much stuff I’m selling costs. Oh, really? Okay! How about if I raise the price of everything to $100? Hey, if they want it, they’ll pay it, right? Sigh.

Anyway. yesterday I got a Facebook message from a reader who’d had a slight problem with her order. She sent me the order number and asked if I had any suggestions or could do anything about it.

I forwarded the message to Matthew. Remember, Matthew is my personal representative at Southern Promo. And that’s another reason I went with them.

Not too long after that, I got another message from the reader. Before she sent me the message she’d given Southern Promo a call, since you can do that. She’d left a message, thinking no one would get back to her.

Guess what? The OWNER of the company called her back, and took care of her issue.

Would that happen at Zazzle?

Like I said, my point isn’t to brag about look how cool I am or anything or pull some kind of stereotypical overbearing mother act (“Look how much I suffer and sacrifice for you!”). It’s to let you guys know that Southern Promo really offers great service, and they really believe my readers are as important as I do.

So if you’ve maybe been on the fence about ordering…that’s something to think about.

Also, the Market has a Facebook page now, that you can “Like” if you want to. I’m not sure what “liking” actually does, but it would still be cool if you would and I would appreciate it and all that stuff. (You can also “Like” the items in the store.)

Tomorrow I’m heading downtown for Karen Marie Moning’s FEVERCON, and I’m really looking forward to it. Karen and her readers have all been amazingly good to me and really enthusiastic about the Downside books, so it’ll be great to meet them in person and hang out a bit. So if you’re going, make sure you say hello! I’ll be at the ball tomorrow night (though not in costume) and at the breakfast and signing Sunday morning. I hope I see some of you there!

2 comments to “A quick little story about the Downside Market”

  1. Marie
    · October 1st, 2010 at 2:56 pm · Link

    I thought I’d share my own story of how great they are. I asked Matthew a question today about the US sizes in relation to European sizes. I’d tweeted Southern Promo and asked them, but they had somehow missed my messages. So Matthew gave me his e-mail, but tracked down my tweets before I even had time to send an e-mail, and within hours there was a size conversion chart up on the site. I don’t think I was the only one asking about it, but still! And he tweeted me later to make sure I didn’t have any more questions.

    I think “liking” the store on Facebook is a way to spread the word about the store to others who might not have heard about it otherwise. People can see that I “like” it, and click through when they get curious. :-)

    I love all the designs, and I can’t wait to get to ordering now that I am more confident about the sizing!
    Anilu told me I should get it all, but I’m not sure about that… 😉

  2. Diana
    · October 3rd, 2010 at 9:31 am · Link

    Oh look! They’ve expanded the sizes! Yay!

    I have very muscular (“good European peasant stock”, my mother used to call it) biceps, and I’m well beyond the double D size in chest (I think my great grandmother was an M. 👿 ). There’s no putting a babydoll shirt on me, and it would look absolutely ridiculous anyway.

    I’m really interested in the Terrible’s tattoos shirts and hoodies, and the Churchwitch shirt.

    Do you think you’ll be offering one of his brand? (The cutting/gunpowder thing he had done on his back the wings?)

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